Frequently Asked Questions

Why should I use Simply Unfair?

Simply Unfair has chosen Claims financial Ltd as its claims partner. Claims financial Ltd are leading UK experts in consumer justice and have helped 1000s of people reclaim unfair charges from loan and credit card providers. They can help you reclaim the money that is rightfully yours; taking care of everything from start to finish, discussing your options at every stage and recommending the best course of action so that you don’t have to worry about a thing. Once you have returned the simple claims authority form to Claims Financial they will:

Get hold of the records from your bank
Assess the value of your claim, taking into account any legal costs
Undertake all the communication with your bank
Assess any offers made and negotiate the highest possible amount
Once the claim is settled, we will chase the bank for your money

What if my bank refuses to pay?

If the bank refuses to settle your claim, we either refer you to a national law firm so that your claim can go to county court, or we will refer you to the Financial Services Ombudsman who will then take on the management of your case.

Can I reclaim unfair credit card charges too?

Yes, Claims Financial can help you get back unfair penalty charges on credit cards

How long will it take?

The time it takes will depend on your bank, but generally a claim takes between three and four months to settle. If your bank will not settle out of court and we need to go to trial, your case may take a little longer to complete.

What if my bank tries to contact me about the case?

Your bank should not contact you directly, because by passing the case onto Simply Unfair, you have given us the authority to represent you and act on your behalf. If your bank does contact you about the claim, let us know straight away.

Will I definitely get my money back?

We cannot guarantee anything, but we work on a no win, no fee basis, so if they do refuse to pay, you will not have lost anything. However, it is more than likely that you will get your money back; apart from the odd case where a bank has refused to pay, in most other cases, banks have settled out of court to avoid going to trial.

How much will it cost me?

We work on a no win, no fee basis. Our fee is 25% plus VAT of the damages recovered. This is a total fee of 30%.

Are there lots of forms to fill in?

No. All you need to do is fill in one simple form, which takes less than a minute, and then we will be in touch to discuss your case.